Monday, July 13, 2009
We Energies website is a joke!
I just finished paying the electric bill to We Energies with my credit card on their website. Will someone help them with their website? Every month I have to spend 10-15 minutes to locate the online payment feature. Is it too much to ask to have a link readily available instead of navigating through their FAQ page for the link? This stresses me out greatly. :(
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I am very sorry that you have had difficulties navigating the We Energies website. I am a customer service employee at We Energies and I would like to help resolve this issue. In order to help, I need more information from you to better understand what happened. Is there a way to converse with you via email or, if you want, by phone? My work email is michelle.mattson@we-energies.com and my work phone is 414-221-3212.
ReplyDeleteHi Brian,
ReplyDeleteMy Account only accepts payments from bank accounts, which is why it's buried in the FAQ. The FAQ points this out.
What I would do is just go to we-energies.com, click Billing and Payment. When you get there, you see the credit card payment link. You can just click that and then bookmark that site for future use if you pay by credit card frequently.